Frequently Asked Questions — Healthy Paws Animal Hospital
Have questions about our veterinary services, what to expect at your visit, or how to care for your pet between appointments? Below you will find answers to some of the most common questions we hear from pet owners in Glendora CA and the surrounding area. If you don’t see your question here, we’re always happy to help — call us at (626) 310-0677 or stop by our clinic at 441 E Arrow Hwy, Suite 1, Glendora, CA 91740.
What services does Healthy Paws Animal Hospital offer?
Healthy Paws Animal Hospital is a full-service veterinary hospital offering wellness and preventive care, diagnostic imaging (digital x-rays, ultrasound, echocardiogram), surgery (orthopedic, soft tissue, elective), dental care, internal medicine, and emergency care during business hours. We serve dogs, cats, and their families throughout Glendora, CA and the surrounding communities.
Where is Healthy Paws Animal Hospital located?
We are located at 441 E Arrow Hwy, Suite 1, Glendora, CA 91740. We proudly serve pets and their families in Glendora and the surrounding San Gabriel Valley communities including San Dimas, La Verne, Azusa, Covina, and West Covina. If you need directions, feel free to call us at (626) 310-0677.
What are your hours?
Our current business hours are Monday through Saturday 8am–6pm (Thursday closed), and Sunday 9am–5pm. Holiday hours may vary. We recommend calling (626) 310-0677 to confirm hours around major holidays or if you have a time-sensitive need.
How do I schedule an appointment?
You can schedule an appointment by calling us directly at (626) 310-0677 during business hours or by submitting an online appointment request. We do our best to accommodate your schedule as quickly as possible and will follow up to confirm your appointment time.
Do you accept new patients?
Yes! Healthy Paws Animal Hospital welcomes new patients and their families. Whether you’ve recently moved to the area, are looking for a new veterinary home, or are bringing home a new puppy or kitten, we’d love to meet your pet. Call (626) 310-0677 or request an appointment online to get started.
What should I bring to my pet’s first appointment?
Please bring any existing veterinary records, vaccination history, a list of current medications and supplements, and information about your pet’s diet. If you’re coming in for a specific health concern, it helps to note when symptoms started, how often they occur, and any changes in your pet’s behavior, appetite, or energy level you’ve noticed. This information helps us provide the most complete care possible from the very first visit.
Do you offer emergency veterinary services?
We accommodate urgent cases during our regular business hours based on caseload. If your pet is experiencing an emergency, call (626) 310-0677 immediately so we can prepare for your arrival. For emergencies that occur outside of our hours, we recommend the Emergency Pet Hospital of Glendora or VCA California Veterinary Specialists in Ontario. Visit our emergency care page for more information.
What payment options do you accept?
We offer several payment options to help make quality veterinary care accessible for every family. Please visit our payment options page for a full list of accepted methods and financing options, or call (626) 310-0677 to speak with our front desk team about your specific situation.
Do you have an online pharmacy?
Yes. Healthy Paws Animal Hospital offers an online pharmacy through our secure veterinary portal, where you can conveniently order prescription medications, flea and tick prevention, heartworm prevention, and other pet health products. Ask our team for details at your next visit or call (626) 310-0677 for assistance.
Are you a Cat Friendly Practice?
Yes — Healthy Paws Animal Hospital is proud to be a certified Cat Friendly Practice. This certification means our facility design, handling techniques, and team training are all tailored to reduce the stress cats commonly experience in a veterinary environment. We understand that cats have unique behavioral and physiological needs, and we take that seriously.
How often should my pet see the vet?
Healthy adult dogs and cats should have a comprehensive wellness exam at least once per year. Puppies and kittens need more frequent visits during their first year to complete vaccine series and developmental assessments. Senior pets (dogs 7+ years, cats 10+ years) generally benefit from twice-yearly exams. Pets with chronic health conditions may require more frequent monitoring. Our team will help you determine the right schedule for your pet during their wellness visit.
What vaccinations does my dog or cat need?
Core vaccines for dogs include rabies, distemper, parvovirus, and adenovirus (DHPP). For cats, core vaccines include rabies, feline herpesvirus, calicivirus, and panleukopenia (FVRCP). Lifestyle-based vaccines such as Bordetella, leptospirosis, and feline leukemia may also be recommended depending on your pet’s exposure risks. We will create a customized vaccine protocol for your pet at their first wellness visit.
What are the signs that my pet needs to see a vet right away?
Seek immediate veterinary attention if your pet is having difficulty breathing, has collapsed or lost consciousness, is bleeding uncontrollably, has ingested a toxic substance, is unable to urinate (especially male cats), is experiencing seizures, has pale or bluish gums, or has a visibly distended or painful abdomen. When in doubt, call (626) 310-0677 — our team can help you assess the urgency of your pet’s condition over the phone.
Do you perform spay and neuter surgeries?
Yes. Spay and neuter procedures are routine surgeries we perform regularly at Healthy Paws Animal Hospital. These procedures help control the pet population, reduce the risk of certain cancers and reproductive diseases, and can improve behavior. We also perform gastropexy for large-breed dogs at risk of life-threatening bloat. Learn more on our surgery page.
How do I know if my pet has dental disease?
Common signs of dental disease in pets include persistent bad breath, visible brown or yellow tartar on the teeth, red or swollen gums, drooling, difficulty chewing, dropping food, or pawing at the mouth. Many pets hide dental pain, so regular professional dental evaluations are important even if you don’t notice obvious symptoms. Visit our dental care page for more information or call (626) 310-0677 to schedule a dental exam.
Can I get my pet’s prescription medications refilled without an exam?
Refill policies vary depending on the medication, the condition being treated, and how recently your pet was last examined. Certain medications require an active veterinarian-client-patient relationship (VCPR) and a current examination to legally prescribe. Call (626) 310-0677 and our team will let you know what is needed to process your pet’s refill request as quickly as possible.
Do you offer online patient forms?
Yes. To save time at your appointment, you can complete new patient and health history forms in advance through our online forms page. We recommend filling these out before your first visit so our team can review your pet’s information and make the most of your appointment time.
What should I expect during a routine wellness exam?
During a wellness exam at Healthy Paws Animal Hospital, your veterinarian will perform a comprehensive nose-to-tail physical evaluation covering your pet’s eyes, ears, teeth, skin, coat, lymph nodes, heart, lungs, abdomen, and musculoskeletal system. We will review your pet’s vaccination status, discuss parasite prevention, and address any behavioral or nutritional concerns you have. If bloodwork, urinalysis, or imaging is recommended, we can often run those tests the same day thanks to our in-house diagnostic imaging and laboratory capabilities.
